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INFORMATION PAGE

RIGHT OF WITHDRAWAL


Our daily commitment is focused on the supply of goods and services that respect your consumer rights. Many problems can be solved informally, in which case, contact our customer support by email or call our call center. You can ask to speak to the same person with whom he previously spoke or ask to speak to a manager, who will always try to solve the problem or any other question.

WITHDRAW AN ORDER

By stipulating the contract as a consumer, it is possible to cancel it at any time, within 14 calendar days, starting from the day on which the products are received. The buyer must send us a written communication via email / letter, indicating the order number in the communications. Communication by phone will not be enough. If the contract is concluded as a company / trader, this clause is not applicable.


Any order from or on behalf of a company cannot be canceled. An order will be considered made by a company if it has been paid by bank transfer from a company current account or by a company credit / debit card, or if company data belonging to a company has been provided


The purchaser is obliged to return the products immediately in the same conditions in which they were received, at his own risk and expense. The buyer also has a legal obligation to take care of the products when they are in his possession. Failure to comply with this obligation authorizes us to contact the competent courts to obtain compensation.


Software orders, consumer goods removed from their packaging or activated software cannot be canceled or refunded. As required by the law that regulates the right of withdrawal.


The right of withdrawal is governed in Italy by the Consumer Code (Legislative Decree No. 206 of 6 September 2005) and subsequent amendments.


In the event that the products supplied are physically damaged, the buyer is obliged to send us communication via email, letter or by logging into his account within 72 hours of receiving the products. Failure to notify within 72 hours of receiving the products will result in the buyer being liable for any damage to the products.


If it is suspected that the products are defective and you wish to return them, the buyer has the obligation to contact us within 72 hours from the discovery of the defect and to send a written request for return via email or letter. We will examine the returned product and, if the conditions exist, we will inform the buyer of the possible options (repair, replacement or refund) by email within a reasonable period of time.


We will carry out the repair, replacement or refund as soon as possible and, in any case, within 30 days from the date on which the buyer confirms that he chooses the repair or replacement option or within 14 days from the date on which he confirms that he chooses the option to refund the defective product. In case of compensation, we will make the refund without delay and no later than 14 days from the day we receive the products supplied, or if no products have been supplied, 14 days from the day we were informed by the buyer about to the cancellation of the contract.


Peripherals (anything other than a computer) must be returned at the expense of the buyer. We will not organize the collection of peripherals within the first month of delivery or at any time after that date.


If the withdrawals are at our expense, it will still be the responsibility of the buyer to ensure that the packaging of the products is suitable in relation to the type and value of the returned products. Due to the nature of the products supplied, we recommend using the original packaging. In the event that the original packaging is not available, you can order a new packaging from us. If packaging other than the original is used, the buyer will be responsible for any damage and repair costs resulting from inadequate packaging.


Before making any returns you must back up all the software and data, remove any personal information, confidential information, private content that you do not wish to be viewed or used by third parties. We are not responsible for data loss or misuse of data on computers that are returned.

EFFECTS OF WITHDRAWAL

With the exception of some locations, if necessary, we can organize the collection using our courier, which is able to collect returns from most of Europe. The cost for withdrawals is € 39 VAT included.


The supply of the construction service will not be refunded, because this service has been used by the customer within the withdrawal period.


Once we receive the products for which a refund has been requested, we will issue for the full amount paid including delivery costs (except for the additional costs deriving from the choice of a type of delivery other than the type of standard delivery offered by us) subtracting the cost incurred for the collection of the goods, if applicable.


With the exception of defective or incorrectly described products, if the products are returned only in part, we will be able to charge an amount not exceeding the direct costs incurred for the integration of the missing products. All original items must be returned together with the refund request. This includes, by way of example: software discs, digital download codes such as games, welcome packs, case accessories, cables and peripherals.


The cancellation of an order in progress will be accepted by telephone by communicating it live to one of our operators, but only before the order has been shipped. It cannot be done by email or by leaving voicemails. You can verify the cancellation of the order by checking the status of the order online. The cancellation of the order of a custom computer that has already been built, which is already being tested or being shipped, involves a cancellation fee to cover the costs incurred for the assembly and disassembly of the system.
The return of a custom computer involves the application of the cancellation fee to cover the costs incurred for the assembly and disassembly of the system, unless there is a hardware defect, such as a memory bank that causes problems stability / performance.


For all returns due to suspected damage or defects, we will organize the collection at our expense within the first month of receiving the request or according to the extension of the guarantee chosen at the time of the order. In the event that the product is not defective, if necessary, the buyer will be charged for the costs related to the collection, redelivery, labor and new packaging. We do not offer a pick-up service at some specific locations, and in these cases, when the return of defective products is the responsibility of the buyer, we will refund up to € 39 of the cost incurred.


Interest and financing costs paid by the customer cannot be reimbursed and re-credited for any reason.
In case of return within the 14 day withdrawal period, if the products are not resalable or if they have been handled without any reason, we reserve the right to offer a partial refund.


We are not obligated or willing to participate in a dispute resolution procedure before a consumer arbitration board. The European Commission offers a platform for online dispute resolution, and is available at the following address: http://ec.europa.eu/consumers/odr/

HOW TO MAKE A WITHDRAWAL

You have the right to withdraw from an order (the contract) within 14 days without giving any reason.


The withdrawal period expires after 14 calendar days from the date on which you physically acquire the goods, or if the goods are physically acquired by third parties indicated by you or on your behalf.


You can request a return (called "RMA" in jargon) by sending us an explicit declaration within the terms indicated above to our following address:


Email: service@pcprime.it


Here is the cancellation model that can be used to cancel the contract:


I, the undersigned, We, the undersigned [*], send / transmit [*] notice of the intention to withdraw from my / our [*] sales contract relating to the following items [*] / for the provision of the following service [*] ,

Ordered on [*] / received on [*],

Name of consumer (s) [*],

Address of consumer (s) [*],

Today

[*] Delete the items that are not relevant.

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